Ice Privacy Policy

At Ice Casino, we respect your privacy and are committed to protecting the personal data you share with us when you register, log in, or play at Ice. This Privacy Policy explains what information we collect, why we collect it, how we use it, and what rights you have regarding your personal data. By using our platform, including the Ice casino app and desktop or mobile versions of our site, you agree to the practices described below.

Who We Are

Our services are operated by Whitebox B.V., registered in Curacao under number 155412, with its registered address at Korporaalweg 10, Willemstad, Curacao. Payments on our platform are managed by T&C Whitebox CY Limited, registered in Cyprus under number HE 419583. We operate under a licence issued by the Curacao Gaming Control Board, licence number OGL/2024/822/0338, which you can verify through the licence validator in our footer. Our Terms and Conditions, including this policy, are governed by the laws of Curacao.

Information We Collect

We collect several categories of information when you create an Ice Casino account, make deposits, request withdrawals, or contact our support team. We gather this data directly from you, automatically through your use of our services, and occasionally from third parties such as payment providers or identity verification services.

Information You Provide

• We collect your name, date of birth, e-mail address, and phone number when you register, whether through our standard form or through Google or Twitter login.
• We collect identification documents, such as a passport photo page or ID card, when you request a withdrawal of 1,000 USD or more, as part of our KYC procedures.
• We collect payment details, including partial card numbers, when you use credit or debit cards, e-wallets such as Skrill, Neteller, or MiFinity, or online banking methods such as Trustly or Interac e-Transfer.
• We collect information about the source of your funds, including salary or occupation details, when required for large deposits or when you are classified as a politically exposed person.

Information We Collect Automatically

• We track your gaming activity, including the slots, live casino games, table games, and jackpot games you play, to calculate wagering, loyalty points, and bonus eligibility.
• We record your IP address, device type, and browser information to detect fraud and to confirm you are not accessing Ice Casino through a VPN or proxy, which is not permitted under our terms.
• We use cookies and similar technologies to remember your preferences, keep you logged in, and understand how you interact with our site and our Ice casino app.

How We Use Your Data

We use the personal data we collect to operate our services responsibly and securely. Our purposes include the following:

• We use your data to verify your identity, process deposits and withdrawals, and comply with anti-money laundering and know-your-customer obligations.
• We use your contact details to send you information about your account, including confirmations related to the Ice casino app, promotions, and the welcome bonus package.
• We use your gaming history to calculate loyalty points under our Ice Cold Loyalty Program, to determine your status, and to apply the correct reload bonus, cashback rate, and piggy bank percentage.
• We use your data to detect fraud, including manipulated documents, multiple accounts, or attempts to access our services from restricted countries.
• We use aggregated and anonymized data to improve our games, our website, and our customer support.

Legal Basis for Processing

We process your personal data on the basis of your consent, the performance of our contract with you under our Terms and Conditions, our legitimate interests in preventing fraud and improving our services, and our legal obligations under the licensing requirements of the Curacao Gaming Control Board and applicable anti-money laundering laws.

Sharing Your Information

We do not sell your personal data. However, we may share your information with the following parties where necessary:

• Payment processors, including T&C Whitebox CY Limited, acting as our authorised agent for payment management.
• Identity verification providers, to confirm the documents you submit during our KYC checks.
• Regulatory authorities, including the Curacao Gaming Control Board, where required by law or licence conditions.
• Game providers and platform partners, such as Pragmatic Play, Evolution Gaming, and other studios featured in our catalogue of more than 3,000 games, where necessary to deliver gameplay and track bonus-related activity.

Data Retention

We retain your personal data for as long as your account remains active and for a period afterward as required by Curacao gaming regulations and anti-money laundering laws. We may retain records related to deposits, withdrawals, and KYC documentation for longer periods to meet our legal and regulatory obligations, even after you close your Ice account.

Security of Your Data

We implement technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. We restrict access to your information to employees and partners who need it to perform their duties, and we require our payment and verification partners to maintain comparable standards of protection.

Restricted Jurisdictions and Data Handling

We cannot open, fund, or maintain accounts for players located in restricted countries, including Australia, Austria, Belgium, France, Russia, the United Kingdom, the United States, and others listed in our Terms and Conditions. If we detect that you are accessing our services from a restricted jurisdiction, or through a VPN or proxy that masks your actual location, we reserve the right to close your account and void any bets, bonuses, or winnings associated with it, in line with our data integrity and fraud-prevention obligations.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We aim to honor these rights wherever applicable:

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal retention obligations related to gaming and financial regulations.
• You have the right to object to certain types of processing, including direct marketing communications from Ice Casino.
• You have the right to withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, you may contact us using the details provided below, and we will respond within a reasonable timeframe.

Cookies

We use cookies to enhance your experience while browsing Ice Casino, whether on desktop, mobile web, or through our native Android application. Cookies help us keep you logged in, remember your language preference among our 19 supported locales, and understand which promotions, such as our free spins offers, you have viewed. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our site.

Children and Vulnerable Players

We do not permit individuals under the legal gambling age to register or use our services. We take responsible gaming seriously and encourage players who may be at risk to use the self-exclusion and limit-setting tools available in their account settings.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated version on our website, and material changes will be communicated to you where required. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us

If you have questions about this Privacy Policy, how we handle your personal data, or wish to exercise any of your rights, you can reach us through our 24/7 live chat, available in English, Japanese, Russian, Spanish, German, and Polish, or by e-mail at support@Ice Casino.com. For formal complaints regarding privacy or data handling, please contact complaints@Ice Casino.com; any claim must be submitted within 12 calendar months of the relevant event.